1. RETURN ELIGIBILITY
Customers may request a return within 30 calendar days after receiving their order.
To be eligible for a return, cookware must:
– Be unused
– Be in their original condition
– Be returned with original packaging whenever possible
– Include all original accessories and documentation, if applicable
2. NON-RETURNABLE ITEMS
Returns may not be accepted for:
– Products damaged through misuse
– Products altered after delivery
– Items showing excessive wear or use
– Products returned after the 30-day return period
– Items missing original components, packaging, accessories, or documentation
3. RETURN PROCESS AND AUTHORIZATION
Customers must contact customer service before returning any item and receive return instructions and authorization. Unauthorized returns may be refused or experience processing delays.
RETURN ADDRESS:
810 N Eastman Ave
Los Angeles, CA 90063
4. RETURN SHIPPING RESPONSIBILITY
Customers are responsible for return shipping costs if:
– The item is no longer wanted
– The wrong item was ordered
– The customer ordered by mistake
– The customer provides an incorrect shipping address
– The product is returned without any quality issue
– The return is due to personal preference or change of mind
We will cover the reasonable return shipping cost if the return is due to a defective, damaged, or incorrectly shipped item caused by our error.
5. INSPECTION
All returned products are inspected after arrival before a refund or replacement is approved. Returns that do not meet the return requirements may be refused or partially refunded where permitted by applicable law.
6. REFUND TIMEFRAME AND METHOD
Approved refunds will generally be processed within approximately 3 business days after the returned item has been inspected and approved.
Refunds will be issued to the original payment method used for the purchase. The time required for the refund to appear may vary depending on the payment provider or financial institution.
7. EXCHANGES
If an item arrives damaged or defective, customers should contact us promptly for assistance with a replacement or exchange. Exchanges are subject to product availability and the applicable return requirements.
8. DAMAGED OR INCORRECT ORDERS
If an order arrives damaged or an incorrect item is received, customers should contact customer service promptly and provide order information and photographs of the product and packaging for review.
9. CONTACT
For any return or refund questions, please contact our customer service before sending any product back.